(x1)  | By: Ernest | 1,188 Views | 0 Replies

You may believe that famous airports like London's Heathrow and Gatwick would make the list but they did not. Instead, airports like Indianapolis, Reykjavik and St Petersburg made the list for the best airports for customer service. What this means is that travelling through Moscow or Iceland may have a better customer service than the one obtainable in a UK airport.

It was passengers who had judged this ASQ Awards  that was totally based on key service areas, including the check-in experience, security, airport facilities, how easy it is to access the airport, , food and drink options available, and the shopping on offer.

Reykjavik's Keflavik International Airport

Reykjavik Keflavik International Airport

Reykjavik's Keflavik International Airport has structures that are equipped to give customers better food and drink, shopping and security options than most airports in Europe. This airport had won in the face of a 20 per cent increase in passenger numbers. The success of the airport could be attributed to the free WiFi service and keeping the public areas clean. The staffs were not left behind.

Best Airports for Service Quality by Region

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Latin America-Caribbean: José Joaquín de Olmedo International Airport, Guayaquil, Ecuador

Middle East: Queen Alia International Airport, Amman, Jordan

North America: Indianapolis International Airport, Indianapolis, Indiana

Africa: Sir Seewoosagur Ramgoolam International Airport, Port Louis, Mauritius

Asia-Pacific: Seoul-Incheon International Airport Seoul, South Korea

Europe: Keflavik International Airport, Reykjavik, Iceland


Indianapolis International Airport

indianapolis international airport

The walkways at Indianapolis International Airport was voted the best airport in North America. The airport had taken time to improve its WiFi connection, free services and better cleaning operations. This airport was followed by Tampa, Jacksonville, Sacramento and Ottawa airports. There is also a vintage luggage at Indianapolis International Airport

Best Airports for Service Quality by Size

2-5m: José Joaquín de Olmedo International Airport, Guayaquil, Ecuador

5-15m: Haikou Meilan International Airport, Haikou, Hainan Province, China

15-25m: Seoul Gimpo International Airport, Seoul, South Korea

25-40m: Indira Gandhi International Airport, Delhi, India

40m+: Seoul-Incheon International Airport, Seoul, South Korea


St Petersburg's International Airport

St Petersburg Airport

St Petersburg's International Airport  has a new building which won the Best Improvement Award for Europe. This airport is at Russia and it is the best in the country. The architectural structure is great while the customer service is exception.  Also , San Antonio International Airport in Texas won the Best Improvement award for North America.

San Javier Airport was voted the best small European airport

Las Américas International Airport

Other winning international airports were Sir Seewoosagur Ramgoolam International Airport in Port Louis, Mauritius (Best African Airport), Ecuador's José Joaquín de Olmedo International Airport in Guayaquil (Best Latin-American Airport), Jordan's Queen Alia International Airport in Amman (Best Middle Eastern Airport) and South Korea's Seoul Incheon (Best Asia-Pacific Airport).

North America's best small airport was Victoria International Airport in British Columbia, Canada


Best Airports for Service Quality for Improvement by Region

Latin Am-Caribbean: Las Américas International Airport, Santo Domingo, Dominican Republic

Middle East: Queen Alia International Airport, Amman, Jordan

North America: San Antonio International Airport, San Antonio, Texas

Africa: Sir Seewoosagur Ramgoolam International Airport Port Louis, Mauritius

Asia-Pacific: Netaji Subhas Chandra Bose International Airport Kolkata, India

Europe: Pulkovo International Airport St. Petersburg, Russia



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